- What is the Wass Store?
The store is available to all full-time Wasserman employees for client and/or employee gifting proposes. All orders will be subject to approval before processing and fulfillment.
- Can I give clients access to the store to browse and choose merchandise?
No, the store is accessible to Wasserman staff only.
- Am I able to purchase merchandise without a voucher code?
No, a voucher code is needed to place an order. It is the only form of payment accepted on the site.
- What is the return or exchange policy?
At this time, we do not offer returns or exchanges on merchandise. All orders are final.
- How much does shipping cost?
We offer a flat rate for ground US shipping. This includes the costs of delivery, as well as any packaging and/or gift wrap. Please note, any shipping costs incurred will be billed to individual Cost Centers/ Departments.
- Can I ship an order internationally?
International orders placed during the site’s initial beta testing period will be shipped in bulk at the end of January to one of our main international offices (London or Toronto) for employee pick-up. More information will be communicated at that time.
- How do I track the status of my order?
As soon as your order has been shipped, a shipping confirmation with a tracking number will be sent to you via email. Please allow up to five business days for your order to be processed.
- Can I request expedited or rush shipping?
If an order needs to be expedited, please contact store@teamwass.com right way and we will try our best to accommodate this request.
- Can I ship items to multiple addresses?
We do not currently offer this option. If you would like merchandise to go to separate addresses, you will need to place a separate order for each address.
- How can I change the shipping address?
If your order is shipping to an incorrect address, please email store@teamwass.com right way and we will try our best to accommodate this request.
